Privacy Policy

1. Introduction

SafaraBlue ("we", "our", or "us") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, mobile applications, and related services (collectively, the "Service").

Please read this policy carefully. If you disagree with its terms, please discontinue use of the Service.

2. Information We Collect

We collect information you provide directly to us, including:

• Account registration data (name, email address, username)
• Profile information (bio, avatar, mood preferences)
• Content you create (posts, messages, mood entries)
• Communications with our support team
• Payment information (processed securely via Stripe; we do not store card details)

We also collect information automatically when you use the Service:

• Log data (IP address, browser type, pages visited, timestamps)
• Device information (operating system, device identifiers)
• Usage data (features used, interactions, session duration)
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service
• Personalise your experience (mood-based content, AI companion responses)
• Process transactions and send related information
• Send technical notices, updates, security alerts, and support messages
• Respond to your comments and questions
• Monitor and analyse usage trends to improve the Service
• Detect and prevent fraudulent transactions and other illegal activities
• Comply with legal obligations

4. Sharing of Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: Third-party vendors who assist us in operating the Service (e.g., cloud hosting, payment processing, email delivery)
• Legal Requirements: When required by law or to protect the rights, property, or safety of SafaraBlue, our users, or others
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly authorise us to share your information

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. You may request deletion of your account and associated data at any time by contacting us at [email protected]. We will respond within 30 days.

6. Security

We implement industry-standard security measures including TLS encryption in transit, bcrypt password hashing, TOTP-based two-factor authentication, and regular security audits. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Request deletion of your personal information
• Object to or restrict processing of your information
• Data portability (receive your data in a machine-readable format)
• Withdraw consent at any time where processing is based on consent

To exercise these rights, contact us at [email protected].

8. Cookies

We use cookies and similar technologies to maintain your session, remember your preferences, and analyse usage patterns. You can control cookies through your browser settings. Disabling cookies may affect the functionality of the Service.

9. Children's Privacy

The Service is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of the Service after any changes constitutes your acceptance of the new policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at: